Complaints

We do our utmost to provide the public with the best possible service, and to act professionally and courteously at all times. However if you want to complain about SOCA or a SOCA officer, first please look at our complaints process

Then, if you wish to make a complaint, you can contact:

SOCA Counter Corruption Department
PO Box 58396,
London
NW1W 9SB

Telephone: 020 7238 2626
Email: publiccomplaints@soca.x.gsi.gov.uk

If you would rather complain to the Independent Police Complaints Commission or you are not happy with the way your complaint about a SOCA officer has been handled, you should contact:

The Independent Police Complaints Commission
90 High Holborn
London
WC1V 6BH

Telephone: 08453 002 002
Email: enquiries@ipcc.gsi.gov.uk

SOCA will not send unsolicited correspondence to a member of the public requesting that they provide their bank details or send money. If you have doubts about the authenticity of a message you have received from SOCA please contact 0370 496 7622. By being vigilant the public can prevent a fraud succeeding.